Support

How can we help?

If your answer isn’t below, write to us and we’ll get back to you as soon as we can.

Contact

destek@appcevixa.com

If you’re reporting a bug, it really helps to include the app version (iPhone Settings → General → iPhone Storage → Cevixa), your iPhone model, iOS version and how we can reproduce the problem. Please don’t attach amounts, receipt images or sign-in details.

Send an email

Getting started

Can I try it without an account?

Yes. On the sign-in screen, tap Continue with demo to explore the whole app with sample data. The demo needs no internet, sends nothing to our server, and resets when you tap Exit demo or the app is closed. Demo data is never moved into a real account.

How can I sign in?

With Sign in with Apple or Sign in with Google. From Profile you can link a second sign-in method to your account, so both open the same account.

Does it work offline?

The demo works offline. Adding and changing records in your real account currently requires an internet connection.

Which currencies are supported?

Turkish lira, euro, US dollar and pound sterling. A record in another currency is converted using the European Central Bank reference rate for the transaction date; you can correct the rate or the converted amount yourself. A space’s main currency can’t be changed once it contains records.

Can I connect my bank?

No, Cevixa doesn’t connect to banks. You can import a statement downloaded from your bank as CSV from the Transactions screen, up to 500 rows at a time.

Shared spaces

How do I invite someone to a Home or Trip space?

The space owner creates an invitation code in the app and shares it however they like. The other person signs in, enters the code, sees the space name and who invited them, and confirms to join. Each code works once and expires after 7 days; the owner can cancel an unused code at any time.

What can members of a shared space see?

Only the expenses, receipts, bills, shopping list and reports of that space. Your personal space and personal income are never shared with any shared space.

Does Cevixa calculate who owes whom?

No. Every expense shows who paid and you can filter by person, but the app doesn’t produce debts or settlements.

How do I leave a shared space?

You can leave from the space settings. If you own the space, first transfer ownership to another member; the transfer completes once they accept. Expenses you paid in the past remain in the space.

Records and reports

I deleted a record by mistake.

On the Transactions screen, choose Recently deleted in the filters. Deleted records stay there for 30 days and can be restored.

I didn’t get a bill reminder.

Reminders are sent the day after the due date if the bill still isn’t marked as paid. Make sure notifications are allowed in Settings → Notifications → Cevixa on your iPhone. Even with notifications off, bills awaiting confirmation appear on the Plan screen.

Receipt scanning got some details wrong.

What’s read from a receipt is only a draft; before saving you can check and correct the merchant, amount, date and currency. Fields that can’t be read are left empty rather than guessed.

Export your data

  1. Open Profile by tapping the profile icon at the top of the Overview screen.
  2. Tap Export my data.
  3. Save the JSON file to Files or share it with any app you like.

You can also share reports as CSV from the report screen.

Delete your account

You can delete your account from inside the app, without having to contact anyone:

  1. Open Profile in the app.
  2. Optionally, make a copy first with Export my data.
  3. Tap Delete account and confirm Delete account?
  4. For your security, verify your identity once more with Apple or Google.

After you request deletion, your sessions end immediately. Your personal records and receipts are permanently erased from our live systems within 24 hours at the latest; copies in encrypted backups expire within 30 days. Records you added to shared spaces remain for the other members as “Former member”. This cannot be undone. See the Privacy policy for details.

If you can no longer access the app, email destek@appcevixa.com from the address registered to your account with the subject “Account deletion request”; we’ll delete your account after verifying your identity.